Support

Email support@happypieplayer.com and tell us your device (for example "Onn 4K box" or "Roku Ultra") and what happened. We usually reply within one to two days.

Getting started

• Add a playlist: open Settings → Playlists → Add A Playlist, then choose Xtream Codes (XC), M3U Link or M3U File and enter the details from your provider.
• Switch playlists: choose the Playlist row at the top of Live TV, Movies or Series.
• Favorites: hold OK (or press Menu or *) on a channel or title.
• Arrange, hide or lock categories: Settings → Arrange, Hide and Lock Categories.

Common questions

Does HappyPie come with channels?

No. HappyPie Player Pro is only a player. You add your own playlist from a provider of your choice.

A channel or movie won't play.

The stream comes from your provider, so first check it works elsewhere. Too many devices watching at once is a common cause. On Android, Settings → Live stream format can also help.

A movie plays with no sound on Roku.

Some movies use a surround sound type that Roku devices can't play. HappyPie tells you when that happens; the same movie usually plays fine on an Android box.

I forgot my parental PIN.

Clearing the app's data resets it. This also removes your playlists and settings, so you'll need to add them again.